Knowledge Base + Shared Inbox for WordPress
Cut support tickets up to 60%
without the monthly SaaS bill
A self-service knowledge base and a shared team inbox, built right into WordPress - deflect repetitive questions and keep every customer email in one place.
14-day money-back guarantee · 300+ 5-star reviews · Trusted by 32,070+ WordPress teams
Trusted by the biggest brands and 32,070 WordPress users
Choose your tool
What Do You Need Help With?
Pick the problem you want to solve. Use one plugin or combine both for complete customer support.
“We keep answering the same questions…”
Heroic KB
Let customers find answers themselves - before they ever email you.
- Customers find answers in seconds with instant search
- See which articles need work with built-in analytics
- Publish rich docs with videos, images & downloads
- Google indexes your KB - free SEO traffic
Scribbr cut onboarding time across 6 new support hires with a single knowledge base
“Emails are falling through the cracks…”
Heroic Inbox
One shared inbox for your whole team - right inside WordPress.
- Never miss an email - unified inbox for your whole team
- Connect Gmail, Outlook or IMAP in one click
- Assign, tag & add private notes so nothing gets lost
- See WooCommerce & EDD order history alongside tickets
Launch & Sell streamlined their entire support workflow after switching from scattered email threads
Most support teams need both. Run Heroic KB and Heroic Inbox together for a complete support system - self-service answers up front, a shared inbox behind them.
See bundle pricingIntegrations
Integrates with your favourite tools
Heroic KB and Heroic Inbox plug straight into the apps your team already runs - email, ecommerce, automation and more.
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Slack
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MemberPress
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WooCommerce
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WPForms
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BuddyBoss
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WPML
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Easy Digital Downloads
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Formidable Forms
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WP Charitable
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Gravity Forms
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Google Chrome
Don't just take our word for it
Real reviews from teams running their customer support on WordPress with HeroThemes.
“We used the KnowAll Theme to develop a Learning Knowledge Center. This Knowledge center assists our learning community by providing information on industry terminology, training programs, user guides, and much more. Our users regularly comment on the polished user experience of the theme and our admins enjoy the simplistic tools for managing the information and the analytic tools are also a plus. We would not ask to change much to the theme but if we could make one recommendation it would be to allow duplication of articles or article templates. Our team and users appreciate this tool and we would recommend it to anyone looking for a low maintenance solution for providing information and support to their customers. Thank you for a great product and your customer support is great too!”
“I bought the KnowAll Theme and I was amazed and how fast I had a fully-functional, good-looking documentation website. I would definitely buy again!”
“I love it. It gives you everything you need for your knowledge base without any hassle. Setting it up is very easy and I love the sidebar function that automatically creates a navigation.”
“Love KnowAll – it has been a great move for us… it looks great, is easy to use and ensures our customers have everything they need in one place.”
“So far, this theme has been incredible! it was super easy to set up, and when i did need a question answered, support was super quick and friendly! the theme has everything we needed 🙂”
“I bought the Heroic Knowledge Base plugin for our WordPress plugins knowledge base, having tried a few free plugins and third party systems but not found one that meets my needs. The Heroic KB plugin was much better than anything else I had tried and really easy to set up. It's great that you can structure the articles into multiple levels of sub-categories. The instant search is excellent. I love the fact that the knowledge base part of my main website which helps with SEO. The analytics facility is great and provides concrete ideas on how I can improve the knowledge base to help clients and reduce the number of support tickets. My technical director found it easy to hook into the templates and style the knowledge base to look really professional. Thanks very much!”
“Appearance options easily displayed in the backend could help us even more, mainly in the table of contents from articles.”
“The folks at HeroThemes have done a really good job. This theme works very well and it contains all the functions you need to build a quality knowledge base.”
“This took a LOT of work off my plate – their KB skin is incredible and has all the functions our 1200 employee business needed. Thanks!”
“Plugin works great so far. Extremely easy to implement and install. Easy to use, very clean design, robust tracking features. All for a flat fee. Great support documentation, Solid value.”
Own it, don’t rent it
The SaaS tax adds up. Owning your stack doesn’t.
No per-agent fees
Add your whole team and answer every customer without the bill climbing month after month.
Your data stays yours
Conversations and documentation live in your WordPress, on your server - never a third-party cloud.
One stack, not five tools
Knowledge base and shared inbox inside the WordPress you already run. Nothing new to integrate or learn.
Customer stories
Find out exactly how our products have helped businesses just like yours
Get started
Ready to own your customer support?
Join 31,910+ WordPress teams running their knowledge base and shared inbox - without the monthly SaaS bill.
See Pricing & Plans →14-day money-back guarantee · 300+ 5-star reviews · No per-agent fees